Our Damage & Cleaning Policy

CLEANING, DAMAGE, AND REPLACEMENT POLICY

1. Equipment Condition at Delivery

All rental items are cleaned, inspected, and maintained by Event Rent ME, LLC prior to delivery or pickup. Equipment is delivered in functional and presentable condition, ready for customer use.

2. Customer Responsibility During Rental

The Renter is responsible for:

• Keeping equipment protected from excessive dirt, food, mud, or weather exposure

• Avoiding misuse (e.g., standing on tables or chairs, overloading, improper folding)

• Preventing damage from dragging, improper stacking, or unsupervised use

• Monitoring guests and staff to ensure safe and respectful use of all items
• Proper care/handling

• Tables that are stacked should never be stacked face down, set down outside on rough or rocky terrain without a blanket or tarp underneath, or have heavy or sharp objects used that can dent/puncture/damage the tabletops. Two-person lift recommended for all tables to prevent bodily injury as well as damage to the tables from unexpected weight shift.

4. Pick Up/Drop Off

All pick up policies and drop off policies set forth in this Agreement are subject to the condition that equipment must be returned cleaned, folded, and stacked in the same condition it was picked up.

3. Cleaning Requirements

Unless a cleaning service has been purchased, all equipment must be returned in the condition it was received. This includes:

• Wiping down tables and chairs

• Removing any tape, decorations, or food residue

• Staging equipment in a dry, accessible area for pickup

All rented items must be returned in clean and good condition, normal wear and tear expected. Unless the Renter has purchased a cleaning service from Event Rent ME, LLC, they are responsible for cleaning all equipment prior to return.

If any items are returned excessively dirty or soiled, Event Rent ME, LLC reserves the right to charge a cleaning fee to the card on file, based on a fee schedule provided at booking or reasonable market rates.

4. Cleaning Fees

If equipment is returned excessively dirty or soiled, a cleaning fee will be charged to the card on file.

• Cleaning fees are based on the extent of cleaning required and will follow our published rate schedule or reasonable market rates.

• This includes removal of stuck-on food, mud, spilled drinks, decorations, or any foreign material.

5. Damage & Replacement Fees

If any items are returned:

• Damaged, bent, broken, or missing components

• Irreversibly soiled (e.g., paint, permanent marker, mold, burn marks)

• Or missing entirely

If any equipment is returned damaged, missing, or in a condition deemed beyond repair, the Renter agrees to pay the full cost of replacement based on reasonable market value, as determined solely by Event Rent ME, LLC.

Fees may be charged at the company’s discretion and are not limited to visible damage; any misuse or neglect resulting in loss of future usability will be treated as irreversible damage.

Fees may be assessed after inspection and charged to the card on file.

6. Inspection & Disputes

Renter is responsible for inspecting equipment prior to signature.

All equipment is inspected upon return. If damage or excessive cleaning is documented, photos may be provided upon request. Disputes must be submitted in writing within 3 business days of notice.

All loss or damage to the equipment while on rental or in Renter’s care, custody, or control, whether exclusive or not, and whether or not due to the fault of the Renter will be the sole responsibility of the Renter and will be paid to Event Rent ME, LLC promptly upon Renter’s receipt of an invoice. Such responsibility is limited to the full value of the rented equipment at the time it is lost or damaged.

Any damage incurred will be charged to the card used for payment or the customer will be provided with an invoice if the card on file cannot be charged. Failure to pay the invoice within 30 days will incur additional interest fees of 5% per week until fully paid. Event Rent ME, LLC reserves the right to charge the Renter the full replacement cost of any items damaged, broken, stained, burned, melted, etc. Event Rent ME, LLC reserves the right to identify what we consider irreversible or what requires replacement.

7. Additional Charges

Charges may also apply for:

• Improperly stacked or staged equipment requiring additional labor

• Late returns

• Damage due to improper storage (e.g., left outside in rain)

Questions?

Email, call or text Becca at:

📧 [email protected]
📞 207-890-3818