Damage & Cleaning Policy

Event Rent ME, LLC – Winthrop, Maine
Effective Date: May 25, 2025

This policy outlines the expectations and responsibilities for the condition, cleaning, and care of all rental equipment provided by Event Rent ME, LLC. By completing a reservation, you acknowledge and agree to the following terms:

1. Equipment Condition at Delivery

All rental items are cleaned, inspected, and maintained by Event Rent ME, LLC prior to delivery or pickup. Equipment is delivered in functional and presentable condition, ready for customer use.

2. Customer Responsibility During Rental

The Renter is responsible for:

  • Keeping equipment protected from excessive dirt, food, mud, or weather exposure
  • Avoiding misuse (e.g., standing on tables or chairs, overloading, improper folding)
  • Preventing damage from dragging, improper stacking, or unsupervised use
  • Monitoring guests and staff to ensure safe and respectful use of all items

3. Cleaning Requirements

Unless a cleaning service has been purchased, all equipment must be returned in the condition it was received. This includes:

  • Wiping down tables and chairs
  • Removing any tape, decorations, or food residue
  • Staging equipment in a dry, accessible area for pickup

4. Cleaning Fees

If equipment is returned excessively dirty or soiled, a cleaning fee will be charged to the card on file.

  • Cleaning fees are based on the extent of cleaning required and will follow our published rate schedule or reasonable market rates.
  • This includes removal of stuck-on food, mud, spilled drinks, decorations, or any foreign material.

5. Damage & Replacement Fees

If any items are returned:

  • Damaged, bent, broken, or missing components
  • Irreversibly soiled (e.g., paint, permanent marker, mold, burn marks)
  • Or missing entirely

…the Renter agrees to pay the full replacement cost based on reasonable market value, as determined solely by Event Rent ME, LLC.

Fees may be assessed after inspection and charged to the card on file.

6. Inspection & Disputes

All equipment is inspected upon return. If damage or excessive cleaning is documented, photos may be provided upon request. Disputes must be submitted in writing within 3 business days of notice.

7. Additional Charges

Charges may also apply for:

  • Improperly stacked or staged equipment requiring additional labor
  • Late returns
  • Damage due to improper storage (e.g., left outside in rain)

Questions?

Please contact us with any questions before your rental:

📧 [email protected]
📞 207-890-3818