Effective Date: May 25, 2025
Event Rent ME, LLC – Winthrop, Maine

We understand that plans can change. The following policy outlines how refunds, cancellations, and changes are handled for all rentals booked with Event Rent ME, LLC.

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1. Cancellation Policy

• 14 Days or More Before Event:
  Cancellations made 14 days or more before the scheduled delivery or pickup date are eligible for a full refund, minus a 5% processing fee (if a credit card was used).
• 7 to 13 Days Before Event:
  Cancellations made 7–13 days prior are eligible for a 50% refund of the total rental fee.
• Less Than 7 Days Before Event:
  Cancellations made less than 7 days prior to the event date are non-refundable due to scheduling, reservation blocking, and preparation.

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2. Weather Policy

We do not offer refunds due to weather, unless Event Rent ME, LLC is unable to deliver or retrieve the equipment due to unsafe travel conditions. In the case of weather-related event cancellations, we may offer a credit toward a future rental, subject to availability and at our sole discretion.

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3. No-Show or Refusal

If the customer fails to be present for scheduled delivery or pickup, or refuses equipment upon arrival without prior written cancellation, no refund will be issued. Additional fees may apply for rescheduling or repeat delivery attempts.

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4. Refund Processing

All approved refunds will be processed to the original payment method within 5–10 business days. Event Rent ME, LLC is not responsible for delays caused by banks, credit card processors, or third-party platforms.

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5. Equipment Issues or Disputes

If equipment is found to be missing or damaged upon delivery, it must be reported immediately to Event Rent ME, LLC. We will make every effort to correct the issue. Refunds or partial credits will be issued only if the problem was caused by our error and cannot be resolved in time for the event.

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6. Contact

To cancel or request a refund, contact us by phone or email:

📧 [email protected]
📞 207-890-3818