Our Refund & Cancellation Policy

Refund & Cancellation Policy

Event Rent ME, LLC – Winthrop, Maine

Effective Date: May 25, 2025

Last Updated: March 16, 2026

We understand that plans can change. The following policy outlines how refunds, cancellations, and changes are handled for all rentals booked with Event Rent ME, LLC.

Deposit & Payments

A non-refundable deposit is required to secure your event date and equipment. Reservations are confirmed and reserved for your event date once the deposit has been received.

• For online bookings, full payment is required at checkout. 50% of the total order is treated as a non-refundable deposit, with the remaining 50% subject to our cancellation policy.
• For events occurring within six (6) months of the booking date, a 50% non-refundable deposit may be required, which will be reflected on the invoice at the time of booking.
• For reservations made within three (3) months of the scheduled event, full payment may be required at the time of booking. In these cases, 50% of the total order will be treated as the non-refundable deposit, with the remaining balance subject to the cancellation terms outlined below.

The remaining balance must be paid in full no later than the first (1st) day of the month in which the scheduled event occurs, unless otherwise agreed to in writing. If the scheduled event occurs near the beginning of the month, the renter may be asked to complete full payment by the first (1st) day of the month prior to the event month.

Deposits secure inventory and scheduling and are non-refundable under all circumstances. Event date change requests must be submitted in writing and are subject to equipment availability.

1. Cancellation Policy

All cancellation requests must be submitted in writing.

Deposits are non-refundable under all circumstances. Deposits secure your event date and remove equipment from available inventory.

Online bookings are paid in full at the time of booking. For the purposes of this policy, 50% of the total order is treated as a non-refundable deposit, with the remaining 50% subject to the cancellation terms below.

• More Than 30 Days Before Event
  Cancellations made more than 30 days before the scheduled event are eligible for a refund of any payments made beyond the non-refundable deposit.
• 7 to 29 Days Before Event
  Cancellations made 7 to 29 days before the scheduled event are eligible for a 25% refund of any payments made beyond the non-refundable deposit due to inventory reservation, scheduling, and preparation.
• Less Than 7 Days Before Event
  Cancellations made less than 7 days before the scheduled event are non-refundable.

2. Weather Policy

We do not offer refunds due to weather, unless Event Rent ME, LLC is unable to deliver or retrieve the equipment due to unsafe travel conditions. In the case of weather-related event cancellations, we may offer a credit toward a future rental, subject to availability and at our sole discretion.

3. No-Show or Refusal

If the customer fails to be present for scheduled delivery, or refuses equipment upon arrival without prior written cancellation, no refund will be issued. Additional fees may apply for rescheduling or repeat delivery attempts.

4. Refund Processing

All approved refunds will be processed to the original payment method within 5–10 business days. Event Rent ME, LLC is not responsible for delays caused by banks, credit card processors, or third-party platforms.

5. Equipment Issues or Disputes

If equipment is found to be missing or damaged upon delivery, it must be reported immediately to Event Rent ME, LLC. We will make every effort to correct the issue. Refunds or partial credits will be issued only if the problem was caused by our error and cannot be resolved in time for the event.

6. Severability

If any portion of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

7. Contact

To cancel or request a refund, contact us by phone or email:

📧 [email protected]
📞 207-890-3818