Our Refund & Cancellation Policy

REFUNDS & CANCELLATIONS POLICY

We understand that plans can change. The following policy outlines how payments, refunds, cancellations, and changes are handled for all rentals booked with Event Rent ME, LLC:

1. Cancellation Policy

All cancellation requests must be submitted in writing. This Cancellation Policy applies to cancellations of entire orders as well as partial cancellations.

Deposits are non-refundable under all circumstances. Deposits secure your event date and remove equipment from available inventory.

Cancellation Terms:

• More Than 30 Days Before Event - Cancellations made more than 30 days before the scheduled event are eligible for a refund of any payments made beyond the non-refundable deposit.
• Less Than 30 Days Before Event - Cancellations made less than 30 days before the scheduled event are not eligible for any refunds and all payments made to date will be non-refundable.

Failure to pay your final invoice by the due date (1st day of the month prior to the month in which your scheduled event occurs (i.e. if your scheduled event occurs on May 15, then the remaining balance is due on April 1) unless discussed and expected sooner) will result in event cancellation. Non-refundable payments will not be returned.

2. Special requests

Event Rent ME, LLC may be willing to order anything we don’t have at the Renter’s expense. By agreeing to a special request purchase, Renter opts out of any refund whatsoever. The entire order, when special request is involved, is deemed non-refundable and supersedes the cancellation/refund policy.

3. Weather Policy

We do not offer refunds due to weather, unless Event Rent ME, LLC is unable to deliver or retrieve the equipment due to unsafe travel conditions. In the case of weather-related event cancellations, we may offer a credit toward a future rental, subject to availability and at our sole discretion.

4. No-Show or Refusal

If the customer fails to be present for scheduled delivery, or refuses equipment upon arrival without prior written cancellation, no refund will be issued. Additional fees may apply for rescheduling or repeat delivery attempts.

5. Refund Processing

All approved refunds will be processed to the original payment method within 5–10 business days. Event Rent ME, LLC is not responsible for delays caused by banks, credit card processors, or third-party platforms.

6. Equipment Issues or Disputes

If equipment is found to be missing or damaged upon delivery, it must be reported immediately to Event Rent ME, LLC. We will make every effort to correct the issue. Refunds or partial credits will be issued only if the problem was caused by our error and cannot be resolved in time for the event.

Contact

To cancel or request a refund, contact us by phone or email:

📧 [email protected]
📞 207-890-3818